Refund & Cancellation Policy

Last updated: 2026

The short version

We sell digital files that are delivered instantly and cannot be returned once accessed. So our default position is that sales are final — but if the product doesn’t work, or isn’t what we described, we fix it or refund you.

1. Digital goods and the right to cancel

The UMA LME Preset Pack is delivered as an immediate download link. Because access is granted the moment payment succeeds, and the files can be copied in full on first access, we are unable to offer change-of-mind refunds after delivery.

Please read the product description, compatibility notes and FAQ on the product page before purchasing. If anything is unclear, ask us first — we would much rather answer a question than process a dispute.

2. When we will refund you in full

We issue a full refund in any of these situations:

• You were charged twice for the same order, or charged without receiving access at all.
• Your Drive link never worked and we were unable to deliver a working link within 72 hours of you reporting it.
• The pack is materially different from what we described — for example the folder contains substantially fewer presets than advertised — and we cannot supply the missing content within 7 days.
• Files are corrupt or unusable across the pack and we cannot provide working replacements.

3. When we will not refund

• You changed your mind, or bought it by mistake, after accessing the folder.
• You already downloaded a substantial part of the pack.
• You are running a Lumion version older than 12. The requirement is stated on the product page and in the FAQ.
• You expected 3D models, textures, skies or other scene assets. This pack is clearly described as effect presets only.
• Your render does not look identical to our example images. Presets control lighting and grading; your model, materials and camera also determine the result.
• You found the same or similar assets cheaper or free elsewhere.
• We find the Drive link or files have been shared or redistributed.

4. How to request a refund

Email within 7 days of purchase with:

• The order reference from your confirmation page or Cashfree receipt
• The email address and phone number used at checkout
• A clear description of the problem, with screenshots where relevant

We acknowledge every request within 2 business days. In most cases we will first try to solve the problem — a fresh link, a replacement file, a walkthrough. If we can’t, we refund.

5. Refund processing time

Approved refunds are issued to the original payment method through Cashfree Payments. Once approved, funds typically reach you in 5–7 business days, depending on your bank or card issuer. We cannot refund to a different account than the one used to pay.

6. Cancellations

Orders are fulfilled instantly, so there is no window in which an order can be cancelled before delivery. This is a one-time purchase, not a subscription, so there is no recurring billing to cancel.

7. Chargebacks

If you believe a charge is wrong, please contact us before raising a chargeback with your bank. We can almost always resolve it faster directly. Access to the Drive folder is revoked for orders that are charged back.

8. Contact

Refund queries: , or through our contact page.